Social Security Office Locations

Next to impossible to get through on the phone! Pandemic or not, this is a government agency and must be staffed. This is VERY poor customer service for everyone and bad when issues are time sensitive.

came into social security to check to see when my check would be deposited into the blue eagle checking acct. it was put in thru the internet on social secuirity site. the black lady that waited on me was very rude to me. mean. did not crack a smile. it was may16. today. around 9:45 am window 7. w594 was my ticket. I left out of there in tears. she said it hasn't even been put into the system. and it was put in the system. let me see your id. gave her my account number. is this checking or savings acct. suppose to be checking acct. I said is it checking or savings acct. I said checking. shoved my id card and bank information under the window. didn't say anything to me. I guess I was finished. I said thank you. jerked my purse up and left in tears. I told my husband never again. that's ashame that social security has that kind of help. every tim e I go in there they have been nice. not this time. ugly , rude and mean. I came very , very, very, close to saying something to her, but im not like that. im the better person. I treat people with kindness and understanding. I feel sorry for people like that. BUT IT WILL NOT HAPPEN AGAIN. my experience today was a O

March 27, 2014

I came into the Lynchburg DSS to try and find out some information about my Medicare parts A&B. I was under the impression that I could come to your office and talk with someone knowledgeable about these benefits. But that was certainly not what I got.

I took a number and after waiting I was called to the window by an older gentleman and asked what I wanted. I told him that I wanted to talk to someone knowledgeable about Medicare. He asked well what is your question. Again I said I would like to talk with someone about my Medicare and signing up for part B.

Evidently I was infringing on his coffee break and who allows someone with coffee to have it next to a computer keyboard. He ask my name. Then why I had rejected Part B in the past. I told him that was why I wanted to speak to a Medicare Person (I assume you do have one). He then told me I could apply on line and would probably be fined 10% a year for not signing up. I told him I had tried to sign up on line but I couldn’t find my Medicare Card. He said my Medicare #was my SSN followed by an A. Not wanting to interfere further with his coffee drinking, I just left. That man should be glad he has a job and have a more personable and helping attitude.

Why I had not taken Part B, I didn’t think was any of his concern. That is why I was there to get some information. I left and came home with no answers. This is only the third time in five years I have ever been to Lynchburg DSS for information and today reminds me of why. I am 68 years old and have paid SS for all of my working life. I just expected a little more help for my time and money